Privacy Policy

Last updated: 27th of March 2024

Introduction

Welcome to TrySetter. Your privacy is critically important to us. TrySetter is committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at contact@trysetter.com.

When you visit our software website https://www.trysetter.com, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.

This privacy policy applies to all information collected through our software (such as https://www.trysetter.com), and/or any related services, sales, marketing, or events (referred to collectively in this privacy policy as the "Services").

What Information Do We Collect?

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when registering at the Services expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect can include the following:

  • Names
  • Email addresses
  • Passwords (for account creation and logon)
  • Any other user-generated content you provide while using our Services.

Additionally, we automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

How Do We Use Your Information?

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our service to you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests ("Business Purposes"), in order to enter into or perform a contract with you ("Contractual"), with your consent ("Consent"), and/or for compliance with our legal obligations ("Legal Reasons"). We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

  • To facilitate account creation and logon process.
  • To send you marketing and promotional communications for Business Purposes and/or with your Consent.
  • To send administrative information to you for Business Purposes, Legal Reasons, and/or possibly Contractual.
  • To post testimonials with your Consent.
  • To request feedback for our Business Purposes.
  • To protect our Services for Business Purposes and/or Legal Reasons.
  • To enforce our terms, conditions, and policies for Business Purposes, Legal Reasons and/or possibly Contractual.
  • To provide, support, and improve our services for our Business Purposes and/or because of our Contractual obligations.

Data we share with 3rd-party-tools

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Sharing of Data with Third-Party Tools

In the course of providing our comprehensive suite of services, Setter AI engages with selected third-party tools and services to enhance your experience and to fulfill the functionalities you come to expect from us. This section outlines the types of data we share with these third parties and the purpose behind such sharing.

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Data Shared with Third-Party Tools:

  • Audio Recordings: To facilitate services such as audio transcription and natural language processing, we share your audio recordings with trusted third-party service providers. These recordings are crucial for delivering accurate transcriptions and understanding user commands or queries.
  • Information about Users' Company/Products/Services: For services requiring insights into your business, such as AI-driven customer interactions, we share details about your company, products, or services with third-party providers for the purpose of natural language processing through AI language models. This sharing enables us to tailor our offerings to your specific business needs.
  • Calendar Free Availabilities: To integrate seamlessly with your scheduling needs, we share information about your calendar availabilities with third-party calendar services. This ensures that our system can automatically detect and set appointments without conflicts, enhancing your calendar management experience.
  • Phone Numbers: For features like phone communications and AI callers, we share phone numbers with third-party telecommunication providers. This enables us to connect calls, manage contacts, and provide a seamless communication experience.
  • User Configurations of AI Callers: To customize the AI caller experience, we share your configuration settings with third-party AI services. This allows us to tailor the AI behavior to your preferences, ensuring a personalized and efficient interaction.
  • Call Logs and Interaction Histories: We share call logs and interaction histories with third-party analytics services to analyze usage patterns, improve service quality, and enhance customer support. This data helps us understand how our services are being used and how we can improve them.
  • Text Transcriptions of Conversations: For purposes such as improving natural language processing capabilities and providing you with accurate records of conversations, we share text transcriptions with third-party NLP (Natural Language Processing) services.

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Purpose of Sharing Data:

The primary goal behind sharing data with third-party tools is to enhance the functionality, reliability, and personalized experience of our services. Whether it's improving speech synthesis, ensuring efficient calendar integration, or providing detailed audio transcription, each data sharing instance is guided by our commitment to enhancing the value and performance of the services we offer you.

In every case, we share data with third-party tools under strict agreements that limit the use of your information to the specified services, ensuring your data is handled securely and in accordance with our privacy standards.

We understand the importance of maintaining the confidentiality and integrity of your data. As such, we carefully select our third-party partners and continuously monitor these relationships to ensure they meet our high standards for privacy, security, and compliance.

For more detailed information on how we manage, secure, and utilize your data in cooperation with third-party services, or if you have any concerns about the sharing of your data, please contact us at contact@trysetter.com.

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Google Calendar Integration

As part of our commitment to providing you with sophisticated scheduling and calendar management features, Setter AI integrates with Google Calendar through the use of Google APIs. This integration enables seamless synchronization of your calendar events, facilitating efficient planning and scheduling directly within our services.

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Adherence to Google API Services User Data Policy

Setter AI takes your privacy and data security seriously, especially when it comes to the handling of information received from Google APIs. We want to assure our users that all use and transfer of information obtained from Google APIs by Setter AIs strictly adhere to the Google API Services User Data Policy, including the requirements for Limited Use.

The Limited Use requirements ensure that the information we receive from Google APIs is used in a manner that is consistent with your expectations of privacy and security. Specifically, this means that:

  • The data received from Google APIs will only be used for the purpose of improving your scheduling and calendar management experience within Setter AI, without any unnecessary or unrelated data processing.
  • The information obtained from Google APIs is handled with the utmost care, implementing strict data privacy and security measures to protect it.
  • We ensure that the data is stored securely and access is strictly controlled, available only to the necessary systems and personnel required to deliver the functionality you use.

This integration is designed to provide you with a more efficient and effective way to manage your time, by allowing Setter AI's AI to suggest appointments, manage your availability, and automate scheduling tasks based on your preferences and calendar information.

We are dedicated to maintaining transparency about how we use data and the measures we take to protect your privacy. If you have any questions or concerns about how we handle data received from Google APIs or any aspect of our Google Calendar integration, please do not hesitate to contact us at contact@trysetter.com. We are here to address your concerns and provide the clarity you need to confidently use our services.

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GDPR Rights

In Short: You have rights under the GDPR to request access to, rectification of, or erasure of your personal data; to data portability; and to request restriction of processing your personal data.

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). These include the right to request access to your personal data, request correction of your personal data, request erasure of your personal data, object to processing of your personal data, request restriction of processing your personal data, request data portability for your personal data. If we are relying on your consent to process your personal data, you have the right to withdraw your consent at any time. Please note that this will not affect the lawfulness of the processing before your consent withdrawal.

If you wish to exercise any of these rights, please contact us at contact@trysetter.com. We will respond to your request within one month.

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