The 5 Most Popular Wati Alternatives (2025)

Want to boost sales by managing leads and customer conversations more effectively? While Wati helps businesses communicate via WhatsApp and other messaging apps, there are other great options out there. Let's look at the top choices that might work better for your business.

TL;DR

• Setter AI reigns as the leader in conversational booking, keeping leads in WhatsApp start to finish
• Respond.io provides an AI-powered unified inbox across multiple channels
• Choose Wati for affordable WhatsApp customer communication
• ProProfs Chat and DelightChat offer robust live chat and AI chatbot capabilities

Understanding Wati

First, let's talk about Wati. Here's what you need to know:

• Enables businesses to communicate with customers via WhatsApp Business
• Key features include automated messaging, abandoned cart recovery, and marketing tools
• Pricing starts at $19/month for up to 1,000 contacts
• Limited to the WhatsApp channel and basic chatbot functionality

(+) When to choose Wati

• You need an affordable solution for WhatsApp customer communication
• Your team primarily uses WhatsApp for outreach and support
• You want basic automation for marketing campaigns and notifications
• Advanced omnichannel or AI capabilities are not required

(-) When not to choose Wati

• You need robust live chat, AI chatbots or multiple channel integration
• Generating and qualifying leads from various sources is a priority
• You require advanced booking workflows or conversational experiences
• Your team collaborates across several communication platforms

#1 Setter AI: The Leader in Conversational Booking

Setter AI has rapidly become the go-to solution for over 2,300 businesses looking to streamline appointment booking while providing a seamless WhatsApp experience. As the leader in conversational booking, Setter AI keeps the entire process within WhatsApp for maximum lead conversion and engagement.

Key Features:

• Responds to leads in 10 seconds flat
• Sets up WhatsApp Business in 5 clicks
• Books directly into your Calendly
• Keeps the whole booking process in WhatsApp (Conversational Booking)
• Connects to 7,000+ apps through Zapier
• Handles up to 100,000 leads per month
• Soon supported: SMS, Instagram, Messenger and website embed

Predictable Per-Lead Pricing:

• $199/month for 250 leads
• $499/month for 1,000 leads
• $990/month for 2,500 leads
• Unlimited messages
• Unlimited AI Setters
• Enterprise plans available

(+) When to choose Setter AI

• You want to maximize lead conversion through conversational booking on WhatsApp
• Quick setup and Calendly integration are priorities
• You need to handle high lead volumes efficiently
• Proven results with over 2,300 businesses using it daily
• Seamless omnichannel experience is important for your sales process

(-) When not to choose Setter AI

• You don't prioritize lead qualification or appointment booking
• Live chat and basic chatbots are sufficient for your needs
• Budget constraints make Setter AI's pricing less viable
• WhatsApp is not a critical channel for your business

#2 Respond.io: Unified Messaging for Smarter Engagement

Respond.io is a powerful conversation management platform designed to streamline customer communication across multiple channels into a single interface. Its AI-powered tools help businesses automate repetitive tasks, qualify leads more effectively, and drive conversions.

Key Features:

• Unified messaging inbox for email, WhatsApp, social media, and live chat
• AI chatbots for automating conversations and handling FAQs
• Native integrations with CRM, marketing, and e-commerce platforms
• Detailed analytics for tracking performance and customer satisfaction

Pricing:

• Starter: $79/month, up to 5 user seats
• Growth: $159/month, up to 10 user seats, 1,000 active contacts
• Advanced: $279/month, advanced features and integrations
• Enterprise: Custom pricing for larger teams

(+) When to choose Respond.io

• You need to manage conversations across multiple channels efficiently
• AI automation and self-service options are valuable for your team
• Integrating with existing software like CRM and marketing tools is crucial
• Detailed analytics for optimizing customer engagement are a priority

(-) When not to choose Respond.io

• WhatsApp is your sole or primary communication channel
• Advanced booking workflows or conversational experiences are more important
• The pricing may be too high for businesses with smaller teams or budgets
• You don't require advanced integrations or reporting capabilities

#3 ProProfs Chat: Live Chat and AI Chatbots Made Easy

ProProfs Chat is a live chat software solution packed with AI capabilities designed to enhance customer satisfaction across various industries. Its key strengths lie in real-time monitoring, intelligent chatbots, and seamless integration with popular business tools.

Key Features:

• AI-powered chatbots for 24/7 support and lead generation
• Canned responses and real-time language translation
• Advanced chat routing and collaborative agent workspaces
• Integration with Salesforce, HubSpot, Zendesk and more

Pricing:

• Free plan for up to 2 operators
• Team/Professional plan: $19.99 per operator per month
• Higher tiers from $29.99+ per month for more advanced features

(+) When to choose ProProfs Chat

• You need feature-rich live chat software with AI chatbot functionality
• Streamlining team collaboration and efficiencies is a priority
• Integration with popular CRM and support tools is valuable
• The free plan meets your needs for a small team

(-) When not to choose ProProfs Chat

• Advanced booking or conversational workflows are crucial requirements
• You don't rely heavily on live chat or chatbots for customer communication
• The pricing for larger teams is too high compared to alternatives
• WhatsApp integration and messaging capabilities are more important

#4 Trengo: Omnichannel Engagement Made Simple

Trengo enables businesses to streamline communication across virtually all channels through its powerful multi-channel inbox. Its intelligent automation and AI capabilities make it a compelling solution for effortless customer engagement at scale.

Key Features:

• Unified inbox for email, messaging apps, voice, live chat and more
• AI chatbots and intelligent conversation routing
• Visual workflow builder for automation without coding
• Comprehensive reporting and integration with business tools

Pricing:

• Essentials: Pricing not listed, ideal for small teams <10 members
• Boost: €149/month for teams of 11-50 members
• Pro: €249/month for advanced needs and medium to large teams
• Enterprise: Custom pricing for large teams, premium features

(+) When to choose Trengo

• You need to manage a high volume of conversations across numerous channels
• Automating repetitive workflows can significantly boost efficiency
• Detailed analytics and custom reporting are valuable for your business
• Budget allows for higher pricing tiers to access advanced capabilities

(-) When not to choose Trengo

• Channels like WhatsApp are the primary focus over a true omnichannel approach
• Basic live chat, chatbots or booking capabilities meet your needs
• The pricing structure may be too costly for smaller teams or businesses
• You don't require advanced integrations or premium feature sets

#5 DelightChat: Customer Delight for eCommerce Brands

DelightChat is a comprehensive customer support solution tailored specifically for eCommerce businesses. It consolidates interactions across email, social platforms, WhatsApp and live chat into one streamlined workspace.

Key Features:

• Multi-channel inbox with direct integrations like Shopify
• Self-service widgets and smart replies powered by AI
• Automation rules for frequent inquiries and ticket routing
• Collaborative agent environment and detailed reporting

Pricing:

• Startup: $49/month for 1,000 tickets, 5,000 marketing contacts
• Scale: $99/month for 2,000 tickets, 10,000 marketing contacts
• Growth: $299/month for 6,000 tickets, 30,000 marketing contacts

(+) When to choose DelightChat

• You run an eCommerce brand in need of tailored support capabilities
• Self-service options and AI-powered smart replies are valuable
• Tight integration with platforms like Shopify is required
• The pricing aligns well with your business size and needs

(-) When not to choose DelightChat

• You operate outside the eCommerce space
• Advanced booking workflows or conversational experiences are essential
• More robust live chat, automation or integration capabilities are needed
• The pricing exceeds your budget for support tools

Making Your Choice

Think about what matters most to you:

• How easy is it to set up?
• How much does it cost?
• What apps do you already use?
• Do you prefer calls or messages?
• How many team members need it?

If you're not using Wati, Setter AI is probably your best choice. It's quick to set up, works great with Calendly, and keeps conversations feeling natural. Start your free trial here.

Remember: Only Setter AI is the true leader in conversational booking, keeping the entire process within WhatsApp for a seamless customer experience.

Pick the tool that fits your needs best, but remember - the easier it is to use, the more likely your team will actually use it!

‍